Legal Notice

HIPPA/Privacy Statement

Protection of Personal and Health Information

Prosocial Behavioral Health (PBH) is committed to protecting the privacy, security, and confidentiality of all personal information shared with us. PBH follows all federal and state privacy regulations, including full HIPAA compliance for all behavioral and mental health services, whether services are delivered in person, online, or across international locations.

PBH collects only the information needed to provide services, process referrals, verify insurance eligibility, coordinate care, or communicate with clients and guardians. Protected Health Information (PHI) is stored securely and accessed only by authorized personnel. PBH does not share, sell, or disclose client information without written consent, except when required by law, including:

risk of harm to self or others

suspected abuse, neglect, or exploitation of a minor or vulnerable adult

court orders or legal mandates

PBH encourages clients and guardians to avoid sending sensitive information through unsecured digital channels. Requests for records, privacy questions, and security concerns may be submitted directly to PBH.

Client Right & Confidentiality Statement

Respect, Protection, and Participation

Clients and guardians receiving services from Prosocial Behavioral Health (PBH) have the right to:

• Be treated with dignity, respect, and cultural sensitivity
• Receive services without discrimination or bias
• Participate in decisions regarding treatment or service plans
• Ask questions and receive clear explanations
• Provide consent for services when applicable
• Confidential handling of personal and health information
• Access information about records, policies, and procedures
• File feedback or concerns without retaliation

PBH maintains confidentiality in accordance with:

• HIPAA privacy laws
• professional ethics
• state and federal protections
• mandatory reporting requirements

Limits to confidentiality apply when safety, abuse, exploitation, or legal obligations are involved.

ADA Accessibility

Access and Inclusion for All Abilities

Prosocial Behavioral Health (PBH) is committed to ensuring equal access to services, communication, digital content, and program environments for individuals of all abilities, including minors, adults, and caregivers.

PBH provides reasonable accommodations which may include:

• alternative communication formats
• interpreter or language access support
• accessible digital content and forms
• virtual participation options
• modified instructional or support approaches
• sensory-friendly accommodations when possible

Individuals needing accessibility support may contact PBH, and PBH will make every reasonable effort to meet accommodation needs.

Non-Discrimination Policy

Equity, Inclusion, and Fair Access

Prosocial Behavioral Health (PBH) does not discriminate in service access, treatment, employment, participation, or referral based on:

• race or ethnicity
• color or national origin
• language or culture
• religion or belief system
• disability or medical condition
• neurodiversity
• gender or gender identity
• sexual orientation
• marital or family status
• age (including minors served)
• socioeconomic status
• immigration status
• military or veteran status

PBH is committed to culturally responsive, inclusive, and affirming practices across all behavioral, mental health, tutoring, mentoring, and consulting services globally.

Terms of Service

Use of Website, Communication, and Service Information

By accessing PBH services, website content, digital forms, communication channels, or program information, users agree to the following terms:

• Information provided on the PBH website is for educational and informational purposes and does not replace professional evaluation, diagnosis, or treatment.
• Submitting an inquiry or referral does not establish a client–provider relationship until formal consent, intake, and documentation are completed.
• Service availability may vary by location, scheduling capacity, licensing laws, insurance approval, or clinical appropriateness.
• Insurance eligibility, coverage, deductibles, and payment responsibility must be verified and may affect service access.
• PBH reserves the right to decline services if they fall outside scope, safety, or legal parameters.
• Website content, branding, materials, and resources may not be copied, redistributed, or reproduced without written permission.
• PBH may update policies, terms, service offerings, or website content at any time.

Users with questions regarding service scope, insurance participation, privacy, or terms should contact PBH directly for clarification.

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Image Rights
The following Unsplash images have been added to the site:

Photo by Jei Lee on Unsplash
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